Frequently Asked Questions

How long does it take for the order to arrive?

We have the option of express shipping within 48/72 hours to all of mainland Spain, and another free option that varies between 5 and 11 days depending on the product and delivery address.

Express deliveries are made by Correos, which collects and delivers packages only from Monday to Friday, while for standard shipping we hire companies that collect and deliver also on weekends, so the delivery time refers to calendar days in the case of standard shipping and to business hours in the case of express shipping.

If you have already placed your order, you can track it here: Track your order

How could I return it?

You can return your order free of charge within 14 days of delivery, provided it is due to a product defect or a problem during shipping. If you change your mind, you can return it if the product has not been damaged.

To process the return you can send us an email to contacto@stopantallas.com and we will arrange for the collection at the indicated address.

What ages is it recommended for?

That is the question that we always find most difficult to answer.

The limit is clear: no game, toy or product containing small parts is suitable for children under 3 years of age.

Otherwise, it depends a lot on the boy or girl, their tastes, their way of being...

Many of our games, to encourage entertainment and to keep children from getting tired, are competitive (either 1 vs 1 or competing against oneself), so they have that extra factor that can serve to motivate them to play until an older age.

Which toy, game or product do I choose?

On our website you can find games, toys and products designed for family life or leisure.

If you don't know which toys to choose, we always say that it's best to show them to the boy or girl who will enjoy them and have him or her point out his or her favorite, the one he or she would like.

This is how they are usually especially excited to receive it as a surprise :)